Last Updated – 24.01.2025
Effective Date – 24.01.2025

This Privacy Policy describes the policies of Samra Legal Ltd, referred to in this policy as “us,” “we,” or “our,” based in the United Kingdom of Great Britain and Northern Ireland, on the collection, use, and disclosure of your information when you use our website (https://samralegal.co.uk) (referred to as the “Website” in this policy).

By accessing or using the Website, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please refrain from using the Website.

This Website is not designed for use by children, and any collection of data from children is unintentional.

We may update this Privacy Policy at any time without prior notice. The revised policy will become effective 180 days from the date it is posted on the Website. Your continued access or use of the Website after such time constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

INFORMATION WE MAY HOLD ABOUT YOU

The information we collect may include:

•Basic details such as name, address, email address, phone number, and other contact details.
•Messages and inquiries submitted through our contact forms.
•Records of communication with you.
•Details of legal services you have received or requested.
•Feedback or reviews you provide about our services.
•Information about complaints or incidents involving our services.
•Notes or reports related to your legal matters or transactions.
•Information from customer satisfaction surveys or promotional activities.
•Recordings of calls for quality assurance and training purposes.
•Information obtained from external sources, such as other service providers, business partners, analytics providers, or advertising networks.

It is your responsibility to keep your personal data up to date and inform us of any changes.

HOW WE USE YOUR INFORMATION

We may use the information we collect for:

•Providing conveyancing and other legal services.
•Responding to inquiries or providing customer support.
•Marketing and promotional purposes, such as informing you about new services, special offers, or legal updates.
•Collecting customer feedback to improve our services.
•Complying with legal or regulatory obligations.
•Maintaining accurate records and supporting legal matters.
•Conducting market research and analysing data to improve service delivery.
•Sending you service-related communications.

If we wish to use your information for purposes not outlined here, we will seek your consent beforehand and only use your information as permitted by law.

HOW WE SHARE YOUR INFORMATION

We do not share your personal information with third parties without your consent, except under the following circumstances:

•When required by law or regulatory authorities.
•With your explicit permission.
•If necessary for fulfilling a service, such as working with third-party suppliers or delivery partners.
•In exceptional cases where seeking consent is impractical or inappropriate.

If your data is shared with third parties, they are required to use the information only for the intended purpose and not retain it longer than necessary.

We may disclose your personal information to comply with legal obligations, enforce agreements, or address claims that your use of the Website violates third-party rights. In the event of a merger or acquisition, your data may be transferred as part of the business assets.

TRANSFER OF DATA TO WOODSTOCK LEGAL SERVICES

As a consultant solicitor, once we have obtained relevant information from you, your details may be transferred to Woodstock Legal Services for the purpose of carrying out legal work on your behalf. Woodstock Legal Services operates as a separate legal entity, and their Privacy Policy applies to the handling of your data within their firm. You can review their Privacy Policy at:

https://www.woodstocklegalservices.co.uk/

By using our services, you acknowledge and agree that your information may be shared with Woodstock Legal Services for the purpose of handling your legal matters. If your data is shared with any third parties, they are required to use it only for the intended purpose and not retain it longer than necessary.

YOUR RIGHTS

Depending on applicable law, you may have rights to:

•Access, correct, or delete your personal data.
•Restrict or object to the processing of your personal data.
•Request a copy of your personal data or ask for its transfer to another entity.
•Withdraw your consent to data processing.
•Lodge a complaint with a data protection authority.

To exercise these rights, please contact us at arvi@samralegal.co.uk. We will respond to your request in accordance with applicable law.

Note: Refusal to provide certain information or withdrawing consent may affect our ability to provide services.

COOKIES

For information about our use of cookies, please refer to our Cookies Policy.

USE OF GOOGLE reCAPTCHA

At Samra Legal Ltd, we use Google reCAPTCHA to protect our website from spam and misuse. This ensures that interactions, such as booking appointments or submitting contact forms, are made by genuine users, safeguarding your personal information. To achieve this, reCAPTCHA may collect data such as your IP address, mouse movements, and time spent on our site. This information is processed by Google in line with their Privacy Policy and Terms of Service. By using our website, you consent to this data processing for security purposes. If you have any questions about our use of reCAPTCHA, please contact us.

SECURITY

We prioritise the security of your information and use reasonable measures to protect it from loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee absolute protection of your data. Any transmission of information is at your own risk.

THIRD-PARTY LINKS

Our Website may contain links to external websites. This Privacy Policy does not apply to these websites, and we encourage you to review their privacy policies. We are not responsible for the content, practices, or policies of third-party sites.

GRIEVANCE / DATA PROTECTION OFFICER

If you have concerns about how we process your information, please contact our Data Protection Officer:

Samra Legal Ltd

Email: arvi@samralegal.co.uk
Phone: 01926 911 246

We will address your concerns in compliance with applicable law.